Last updated: 14 September 2026
At WS Insurance Brokers, we aim to provide a high standard of service. If something has gone wrong, please tell us. We will investigate your complaint fairly, promptly and free of charge.
You can contact us by email, telephone or post:
Complaints Department
WS Brokers Limited
Francis Louis House
Belmont Road
Exeter
England
EX1 2HF
Email: hello@wsinsurance.co.uk
Telephone: 01392 579110
Please provide your name, contact details, policy number or reference where available, and a clear description of what has gone wrong and how you would like us to resolve it.
You may appoint someone to complain on your behalf. We may need your written authority before discussing your information with them.
We will:
If we cannot provide a final response within eight weeks, we will write to explain why, tell you when we expect to respond, and explain your right to refer the matter to the Financial Ombudsman Service.
If you need help making a complaint or would prefer us to communicate in a particular way, please let us know.
If you are an eligible complainant and you remain unhappy with our final response—or we have not resolved your complaint within eight weeks—you may be able to refer the matter to the Financial Ombudsman Service free of charge.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk
You will normally need to refer your complaint to the Financial Ombudsman Service within six months of the date of our final response. The Financial Ombudsman Service decides whether it can consider a complaint.
If your complaint is specifically about how we use your personal information, please contact us first at hello@wsinsurance.co.uk. You may also complain to the Information Commissioner’s Office at ico.org.uk.
